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Mercedes-Benz Vietphái mạnh Ltd. (MBV) produces and sells passenger cars, minibuses, đô thị buses & tourist buses. The MBV factory is located at Go Vap district, Ho Chi Minc city. The factory covers 105,000m2 và has a production capacity of about 4,000 vehicles per year. With the growth of 65% in 2013, Vietnam giới is the No.1 fastest growing market in Asia of Mercedes-Benz. We are also in the top 100 working places in Vietphái nam according to lớn the survey of Nielsen. With 19 years leading the premium automotive segment, Mercedes-Benz keeps investing for long-term development in Vietnam giới. The active sầu environment, the br& pride and the career opportunities are waiting for you at Mercedes-Benz Vietphái mạnh. Please visit MBV website at www.mercedes-benz,com,vn for further information.


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1. Dealer visits, consulting & feedbackDevelop, communicate & monitor dealer visit schedule according to agreed visit frequency. Ensure consistent creation of dealer visit reports including improvement measures & accountability on dealer cấp độ. Coordinate dealer feedbachồng to lớn internal stakeholders on CS topics.. 2. Dealer Parts & Service Performance and DevelopmentPerkhung operational Reviews và consult dealer on their performance based on CS KPIs, defined targets (Parts, Oil, CS products) và workcửa hàng process consulting with the objective sầu khổng lồ improve sầu their overall Parts & Service performance. Monitoring all CS business KPIs of respective dealers: Part sales, CSI, VTP., Productivity, Efficiency,..Ensure bilateral establishment of sustainably improvement measures. Coordinate set-up of appropriate After-sales dealer targets3. Customer Satisfaction Index (CSI) & Dealer’s Data Quality controlCoordinate, monitor và ensure consulting of CSI field activities incl. target setting, how to improve sầu CSI, NPS, CLI, FFV,..Monitor CSI results và ensure development of sustainable dealer CSI improvement action plans. 4. Dealer Standard MonitoringEnsure proper monitoring on CS related Dealer Standards, Reviews audit results and advice on improvement measures. Observe dealer compliance with overall MBV policies và guidelines5.Promotion, Events & Campaign supportingEnsuring adequate execution of MBV After-Sales sale campaigns by the dealersCoordinating promotions, events và campaigns in the repective sầu region